Use this page to build a great relationship with digital partners.
When you are working with a partner to help you build, develop or manage new software, the relationship is important. Different styles of working, pressures and approaches to making decisions can cause problems. If you are not careful this can lead to expensive consequences.
Use this guide to talk to your digital partners about the best way to work together.
Broadly, the process follows these questions: Who are we, and how are we going to work together? Who owns what and how can we maximise its value?
To make this helpful you need to use these question lists to start conversations and discussions. Never take this list and send it to a partner and ask them to fill in replies.
What is each organisation involved allowed to say about the project publicly during development of, upon launch of, and after the launch of the project? What can/can’t the agency say about the project in marketing activities? What can/can’t the voluntary organisation say about the work that is being done?
If you’ve got this far you’ll be on a stronger footing to make the relationship work and to create useful, and meaningful, digital products and services. To support this, we’d recommend identifying principles for ways of working together to ensure the work is user-led and driven by testing. Think about ideas such as open documentation and communication. Decide how you will work together to follow good digital design principles.
Read more about the digital design principles for charities.
This page was last reviewed for accuracy on 02 March 2021
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