Last reviewed: 02 March 2021Help us improve this content
Use this page for practical tips on ways to drive software and technology adoption within your organisation.
Creating a communications strategy is an important part of this process. Your staff, or volunteers, need to understand what the new software or technology does, how it will affect them and what change to expect.
Regular communications are key and can include:
Think about your audience, how they like to be communicated to. You don’t have to stick to one medium. For example, one week you can send a newsletter to your staff and volunteers with an update. The next week send them information in the form of an infographic or video.
By using different forms of information, you're more likely to keep your employees engaged and invested in your organisation’s digital journey.
Once employees have learnt how to use the new technology or software, it's important they understand how they'll be applying it.
One way to do this, as part of your communications strategy, is to produce a diagram that outlines the new software and the exact scenarios to use it. You could also create infographics that show the day in the life of someone who's using the technology and what that achieves.
Providing training to your employees is probably the most important aspect of driving adoption within your organisation. It's an opportunity to ensure your staff and volunteers are comfortable with the new software and can get their questions answered.
Consider the points below.
Ourworld organises volunteers who sing with residents in care homes across the country. Ourworld introduces a new database for volunteers to record sessions, participants and information about involvement from care home staff. The Ourworld core team create a video of a volunteer using the new database with step-by-step instructions for what they're doing.
Some of the most confident volunteers agree to be champions. They can be contacted by SMS message, Facebook or WhatsApp by other volunteers for advice. Every six weeks the champions get together and go over the questions they've been asked. They make short videos to cover the most common questions in more detail.
Offering one central destination for all your resources and training material is a great way for staff and volunteers to feel supported. It also ensures they know where to go to learn more.
Here are some tips on what to keep in your hub.
Keep your roll out and adoption plans under review. Once everyone’s familiar with the technology and knows how to use it, track the data to see exactly how many are using it and whether it’s being used fully. Use this data to help shape any future training sessions or communications within the organisation.
Phoenix software have 30 years' experience working with the voluntary sector. Alongside their services helping organisations buy software, they can help you get a roll out of new software right.
Prices depend on the type of software and size of organisation.
This page was last reviewed for accuracy on 02 March 2021
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