The best way to keep volunteers is to make sure what they do meets their motivation for giving their time.
Each volunteer will have different reasons for volunteering. Be flexible and open to meeting your volunteers’ needs where possible, but be clear if a role will not be a good match.
Make sure roles are meaningful. Volunteers should get some enjoyment or fulfilment from volunteering. They should feel welcome in the organisation and able to be themselves.
See our guidance on supporting volunteers.
Remove any unnecessary barriers to getting and staying involved. If processes or systems are difficult to use, raise this with your organisation.
Give volunteers the information they need to do their role and keep them updated in the way they prefer. Make sure they hear about any important updates or changes as soon as possible.
Make sure volunteers are not out of pocket when they volunteer by paying their expenses.
If volunteers’ situations change, explore how they might stay involved. This could be in the same role, or by supporting in a different way.
See our guidance on paying volunteer expenses.
Giving time is a valuable donation. It's important to respect this. Avoid asking volunteers to do unnecessary tasks for the sake of it.
Take an interest in your volunteers and get to know them, where this is possible. Be sure to thank your volunteers and highlight their efforts.
Listen to and seek volunteers’ thoughts, ideas and suggestions. Make sure they have a voice in the organisation, and can contribute to how it works and makes decisions.
If there are complaints or problems, make sure to handle these fast and with fairness.
See our guidance on:
Some volunteers will have management or leadership skills and experience.
Giving them more responsibility can be very rewarding for all. For example, they could help you recruit or support other volunteers.
Offering opportunities that develop a volunteer’s skills helps maintain their interest. This is true even when they find their usual role very fulfilling.
See our guidance on training volunteers.
Keeping Volunteers: A Guide to Retention: The Art of Volunteer Retention ('How to' Management Series) (Paperback) by Steven McCurley and Rick Lynch
This page was last reviewed for accuracy on 12 April 2021
Get specific guidance on how to engage and support volunteers during the covid-19 pandemic
A report into diversity and inclusive volunteering, published by NCVO in December 2020
An online training course from NCVO to help your organisation involve volunteers well
Resources and inspiration to help you celebrate and thank your volunteers for the contribution they make
The latest volunteering news, resources, and insights from NCVO
Bespoke support from NCVO that can help your organisation respond to issues around volunteering
How to make sure volunteers have a positive end to their time with your organisation
Acknowledge volunteers' training and experience through a certificate, accreditation or qualification
Make sure you offer the right volunteer training to help your volunteers do their roles
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